FAQ

Q: What can I accomplish with VentureDeal?

A: You can search VentureDeal for venture capital investors, venture capital transactions, technology companies and executives who are employed by technology companies or venture capital firms.

You can set up Alerts to enable VentureDeal to notify you whenever new company activity meets your criteria. If you are a paid subscriber, you have unlimited viewing of the entire database and can also download records in CSV (Comma Separated Value), vCard or PDF format.

Q: Do I need to have any specialized knowledge?

A: No. VentureDeal is designed to be easy-to-use and requires no special training or database knowledge.

Q: Which industries does VentureDeal cover?

A: VentureDeal tracks over 40 industries spanning general technology as well as the life sciences. You can see a full listing along with descriptions here: VentureDeal Industry Descriptions

Q: What if I have questions about how to use the database?

A: To familiarize yourself, you can take a short Tour of the database. If you have a specific question, you can Contact us and let us know your question.

Q: Nothing comes up in my search. What's wrong?

A: Your search criteria may be too restrictive. You might get better results by starting with as few criteria as possible, reviewing your results and adjusting your criteria as necessary.

Q: How much data is in the database?

A: The database contains venture-funded transactions as far back as January 1, 2003. There are thousands of transactions, venture investors, technology companies and service firms, with hundreds more added each month across all high technology and life science sectors.

Q: Why are Company and Individual Names hyperlinked inside Transaction detail records?

A: Links within transaction records are there to help customers navigate intuitively through large amounts of information. Simply click on the company or individual name.

Q: How do I change my subscription information or email selections?

A: You may change your subscription preferences, billing information and other account details through your My Account page.

Q: I recently used your Contact form to ask a question. When should I expect a response?

A: VentureDeal usually responds within 24 hours to questions from Monday to Friday. Answers to questions submitted during weekends may take longer.

Q: What format do the downloaded records come in? How do I import downloaded records into my contact management program?

A: VentureDeal downloads come in ".csv" format, which stands for "Comma Separated Value" format. This is a standardized format for transferring data between most software programs and is ideal for downloading information into a wide variety of off-the-shelf and customized management programs. In addition, you may download records in PDF and vCard formats.

Most programs have an "Import Data Wizard" where the program walks you through the process. Please refer to your contact management program's directions.

Check with your technical support team or software manufacturer if you are unsure whether your software can import data in .csv format.

Q: How often do you update VentureDeal's database with new information?

A: New transaction records and data about companies involved in new transactions are added each work day as the information is publicly announced. All other data is updated at least twice yearly or as new information is made available to us.

Q: There are missing fields of information in some records. Why is this?

A: Occasionally companies will not disclose commonly released information for privacy-related or competitive reasons. Since VentureDeal uses public domain information, this can result in partial or incomplete records. VentureDeal makes every attempt to obtain full information for each record, but we cannot guarantee that records will be complete or perfectly accurate.

Q: There are venture investors listed on the source information that aren't in the data record. Why is this?

There may be more than one reason for this. First, the venture investor may no longer be an active investor—only verified active investors are included in the VentureDeal database.

Second, there may be no available information on the investor, due to their decision not to publish contact information. Third, the venture investor may be located far outside the geographical focus of VentureDeal.

Q: What if I decide I don’t like/can't use your service?

A: VentureDeal guarantees that you will be satisfied with your use of the online service. If we are unable to satisfy your requirements, we will promptly refund the unused portion. Please refer to the Terms of Use.

Q: How do I reach a human being?

A: If you have a question or concern, our staff is happy to help you. Call (650) 924-9239 weekdays from 10:00 a.m. to 5:00 p.m. Pacific Time. We look forward to your call.

Q: What areas of the country do the different regions refer to?

A: Regions are defined by the first and/or second number of their ZIP code, as follows: Northeast is 0 and 1; Mid-Atlantic is 2; East & Southeast is 3 and 4; Midwest is 5, 6 and 7; West is 8; Southern California is 90 to 93; Northern California is 94 to 96; Pacific Northwest is 97 to 98.

Q: Why doesn’t the system allow me to create a PDF of a record?

A: The system treats PDF downloads the same as a CSV download. If you are a Trial account subscriber, the system only allows 5 downloads, in CSV or PDF form. To access full downloading privileges, please subscribe to VentureDeal.

Q: Why aren’t some venture investor individual names hyperlinked in the Venture Investor Detail Record?

A: The hyperlinks are actually the email addresses of the individuals. Some venture firms do not make their employee’s email addresses publicly available.