Technology News

NEW Launches SmartProcurement Purchase System

Tuesday, June 16, 2009 5:19:00 AM PDT | VentureDeal Staff

Sterling, Virginia  --  IT company NEW Customer Service Companies announced that it will shortly introduce a parts ordering solution program.

Called SmartProcurement, the system promises to improve the purchasing of consumer electronics and appliance parts by industry participants.

"NEW continually looks for ways to improve our service offering to benefit the customer experience. We also recognize that there are many challenges facing the servicer community today," said Bill Maddox, senior director, service management for NEW. "To improve customer service and help servicers manage these challenges, NEW has committed to investing heavily in the future of service and finding new ways to support the delivery of exceptional service. The launch of the SmartProcurement program is one piece of the investment we are making and one that we believe will positively support the needs of customers and the service community."

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