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Companies Launch Managed Speech Analytics Service

Wednesday, May 19, 2010 5:14:00 AM PDT | VentureDeal Staff

Buffalo, New York & Fort Myers, Florida  --  Speech technology companies CallMiner and Leap Analytix have announced the launch of a managed speech analytics services offering.

Called Eureka and developed by CallMiner, the application enables contact centers to route incoming customer calls or perform selected tasks.

Leap Analytix believes that it can "deliver strategic, tactical and decision-making tools and resources that are unequaled in the data analytics and business intelligence market."

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