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Genesys Launches Call-Center Engagement Solution

Thursday, May 16, 2013 5:01:00 AM PDT | VentureDeal

Boca Raton, Florida  --  Software developer Genesys has announced the launch of a new call center engagement solution.

Called Genesys Proactive Engagement, the system enables companies to combine behavioral analytics and historical customer interaction to determine the right time to engage visitors on their website.

The system is powered by a business rules engine that is adaptable to each company on an ongoing basis.

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