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StepOne Launches Contextual Care Solution

Friday, May 16, 2014 5:00:00 AM PDT | VentureDeal

   Austin, Texas  --  Self-service technology company StepOne has announced the commercial launch of its flagship support solution.

Called ContextualCare, the software enables customers to more easily resolve their problems online by providing personalized support recommendations based on contextual data.

The company touted a 2013 study by Ovum that indicated 68% of CIOs place a high priority on IT budget spending for improving customer service.

StepOne says it currently has two deployments with large communications service providers and recently completed a $4 million Series A funding round.

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